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Privacy Policy

Your privacy matters to us. This policy explains how xenoralquiva collects, uses, and protects your personal information when you use our puzzle mobile game platform.

Last updated: January 15, 2025

Information We Collect

When you engage with our puzzle games and platform, we collect several types of information to provide you with the best gaming experience possible. This collection happens through various interactions you have with our services.

Personal Information

  • Email address and username when you create an account
  • Display name and profile preferences you choose to set
  • Contact information when you reach out to our support team
  • Payment information processed through secure third-party providers
  • Age verification data to comply with applicable laws

Gameplay and Usage Data

We automatically collect information about how you interact with our puzzle games. This includes your progress through levels, time spent playing, puzzle completion rates, and feature usage patterns. This data helps us understand which game elements you enjoy most and where we might improve the experience.

Device and Technical Information

Your device provides us with technical information necessary for our games to function properly. We collect device identifiers, operating system details, app version information, and crash reports. Network information like IP addresses and connection quality data helps us optimize game performance across different conditions.

How We Use Your Information

The information we collect serves specific purposes related to providing and improving our puzzle gaming services. We're committed to using your data responsibly and only for legitimate business purposes that benefit your gaming experience.
  1. Delivering core game functionality including saving progress, syncing across devices, and maintaining leaderboards
  2. Personalizing your gaming experience by adapting difficulty levels and suggesting puzzles based on your preferences
  3. Communicating important updates about new puzzle releases, platform changes, and account-related matters
  4. Providing customer support and resolving technical issues you might encounter
  5. Analyzing gameplay patterns to improve game design and develop new puzzle types
  6. Ensuring platform security and preventing fraudulent activities
We never sell your personal information to third parties. Any data sharing occurs only with trusted service providers who help us deliver our gaming services, and they're contractually bound to protect your privacy.

Information Sharing and Disclosure

xenoralquiva operates with a principle of minimal data sharing. We only share your information in specific, limited circumstances that support our service delivery or comply with legal requirements.

Service Providers and Partners

  • Cloud hosting services that store game data securely
  • Payment processors for handling in-app purchases
  • Analytics providers who help us understand app performance
  • Customer support platforms that manage your inquiries
  • Push notification services for game updates and reminders

Legal Requirements

We may disclose your information when required by Australian law or valid legal process. This includes responding to court orders, regulatory investigations, or law enforcement requests. We'll notify you about such disclosures when legally permitted to do so.

Business Transfers

Should xenoralquiva undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would provide advance notice of any such change and explain how it affects your privacy rights.

Your Privacy Rights

Under Australian Privacy Principles and applicable international laws, you have significant rights regarding your personal information. We've designed our systems to make exercising these rights straightforward and accessible.

Access and Control

  • Request a copy of all personal information we hold about you
  • Correct inaccurate or outdated information in your account
  • Delete your account and associated data permanently
  • Restrict how we process certain types of your information
  • Export your game progress and achievements data
  • Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at info@xenoralquiva.sbs with your request. We'll respond within 30 days and verify your identity before processing any changes to protect your account security.

Data Portability

You can request your game data in a structured, commonly used format. This includes your puzzle completion history, achievements, and account preferences. We'll provide this data within a reasonable timeframe, typically within 14 days of your request.

Data Security and Retention

Protecting your information is fundamental to how we operate. We implement multiple layers of security measures and regularly review our practices to address emerging threats and maintain the highest standards of data protection.

Security Measures

All data transmission between your device and our servers uses industry-standard encryption protocols. We store your information on secure servers with restricted access, regular security audits, and automated monitoring for suspicious activities. Our development team follows secure coding practices and conducts regular security reviews.

Data Retention Periods

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Active account data remains accessible while your account is active. After account deletion, we retain minimal information for up to 90 days to prevent accidental data loss, then permanently delete all personal information except what's required for legal compliance.

Specific Retention Periods

  • Account information: Duration of active account plus 90 days
  • Gameplay data: 3 years from last activity or until account deletion
  • Support communications: 2 years from resolution
  • Payment records: 7 years as required by Australian tax law
  • Marketing consent records: Until consent is withdrawn plus 1 year

International Data Transfers

While xenoralquiva operates primarily within Australia, some of our service providers may process your information in other countries. We ensure that any international data transfers maintain adequate protection levels through appropriate safeguards and contractual arrangements.

Transfer Safeguards

When transferring data internationally, we use approved transfer mechanisms including adequacy decisions, standard contractual clauses, and binding corporate rules. Our service providers must demonstrate equivalent privacy protection standards and submit to regular compliance assessments.

Children's Privacy

We take special care to protect children's privacy and comply with applicable children's privacy laws. Our puzzle games are designed to be family-friendly, but we implement additional protections for users under 13 years of age.
If we discover that a child under 13 has provided personal information without verified parental consent, we'll delete that information promptly. Parents can contact us to review, modify, or delete their child's information at any time.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We'll notify you of material changes through the app, email, or prominent notices on our website at least 30 days before changes take effect.
Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can delete your account before the changes take effect.

Contact Us About Privacy

If you have questions about this privacy policy or our data practices, please reach out to us:

xenoralquiva Privacy Team
Oakwood Child Care Centre
55 Noltenius Cct, Gray NT 0830, Australia

Email: info@xenoralquiva.sbs
Phone: +61747790461